Our Services
| SERVICES | NON PLAN | PRE-PAID | SILVER | GOLD | PLATINUM |
| Friendly Reliable Service |  |
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| Remote Support | |
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| Onsite Support | |
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| Travel Charges | ? | |
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| Total System Monitoring | |||||
| Server Monitoring | - | - | |
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| Workstation Monitoring | - | - | |
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| Network Monitoring | - | - | |
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| Website Monitoring | |||||
| Patch Management | |||||
| Alerting and Viewing | |||||
| Asset Tracking | |||||
| Detailed Reporting | |||||
| 24/7 Health Checks | |||||
| DSC Health Checks | |||||
| Helpdesk Ticket Tracking | |||||
| Network Diagrams | |||||
| Vendor Management | |||||
| Down Server Rapid Response | 8 hr | 4 hr | 4 hr | ||
| Virus / Malware Removal | - | - | |
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| ETC Points | 1x | 2x | 2x | 2x | |
| Standard Support Hours | 9am-5pm | 8am-8pm | 8am-8pm | 8am-8pm | 8am-8pm |
| Standard Hourly Rate | $-- | $-- | $-- | $-- | $-- |
| Emergency/Holiday Hourly Rate | $-- | $-- | $-- | $-- | $-- |
